Your Security Team, Without the Overhead

Managed SOC (Security Operations Centre) and MDR (Managed Detection and Response) provide 24/7 human-led threat monitoring, detection and response - a fundamental shift from traditional SIEM's alert-only model. According to Gartner's 2024 Market Guide for MDR, organisations using MDR services detect threats 50% faster than those relying solely on SIEM. Traditional SIEM collects and correlates log data but generates high volumes of alerts requiring in-house analysts to investigate. Managed SOC adds the critical human layer: SOAR-driven automation for L1 triage, expert L2/L3 analysts for investigation and threat hunting, and defined incident response playbooks aligned with the MITRE ATT&CK framework. SANS research shows that 74% of organisations lack sufficient staff to operate a SOC effectively - making managed services essential for most enterprises.

Our response process is aligned with NIST SP 800-61 incident response guidelines, with incidents handled by severity. According to IBM's 2024 Cost of a Data Breach Report, organisations with incident response teams and tested playbooks save an average of $2.66 million per breach. Our 24/7/365 coverage spans multiple time zones with dedicated SOC analysts. For organisations on our premium tier, we maintain direct access to forensic specialists and can initiate automated containment (network isolation, endpoint quarantine) after detection.

We follow a vendor-agnostic approach aligned with NIST Cybersecurity Framework (CSF) 2.0 functions: Identify, Protect, Detect, Respond and Recover. Our technology stack includes SIEM platforms (Splunk, Microsoft Sentinel, IBM QRadar), EDR/XDR solutions (CrowdStrike Falcon, SentinelOne, Palo Alto Cortex XDR), network detection and response (NDR) tools and cloud-native security platforms. Gartner's SOC Model Guide recommends integrating at least 5 core telemetry sources for effective threat detection. We integrate endpoint, network, cloud, identity and email telemetry into a unified detection pipeline. If you don't have existing tools, we deploy our managed security stack.

We operate as an extension of your team following the RACI model defined in ITIL v4 best practices. Integration includes dedicated Slack/Teams channels for real-time communication, weekly threat briefings and monthly executive reporting, shared ITSM ticketing (ServiceNow, Jira) for incident tracking, and custom runbooks aligned with your escalation procedures. We assign a dedicated Technical Account Manager (TAM) and provide direct access to our analyst team for ad-hoc threat consultations, vulnerability questions and security architecture reviews.

Most organisations achieve full operational monitoring within 2-4 weeks, following a structured onboarding aligned with NIST SP 800-137 continuous monitoring guidelines. Week 1: discovery, threat modelling and integration planning. Week 2: agent deployment and log source integration. Week 3: baseline establishment, detection rule tuning and false positive reduction. Week 4: full SOC activation with a 30-day optimisation period. SANS Institute research indicates that effective SOC baselining requires 2-4 weeks of traffic analysis to establish behavioural norms. Enterprise environments with 10,000+ endpoints or complex hybrid-cloud architectures may require 4-6 weeks.

According to SANS, the average cost of staffing a 24/7 SOC with qualified analysts exceeds $2.5 million annually when factoring in hiring, training, tooling and retention. Our managed model distributes these costs across multiple clients while maintaining dedicated analyst coverage. Pricing depends on endpoint count, log volume (EPS - events per second) and service tier (L1 monitoring vs. full MDR with threat hunting). We offer flexible models - per-endpoint, per-log-source or flat-fee - to match your budget. Gartner estimates that by 2025, 60% of organisations will use managed security services for threat detection and response, driven by both cost efficiency and the persistent cybersecurity skills shortage.